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Community Business Directory

  • Editing my listing
  • Deleting my account
  • Changing my contact information

 

 

 

Orders

  • Same-day delivery 
  • Returns 
  • Warranty 
  • Recalled Products 

Orders

I'm having issues with my Instacart account

Please know that your Staples Connect account and Instacart account are two separate accounts. If you're having trouble with your Instacart account please click here to contact Instacart Customer Care or call 1-888-246-7822 .

Where can I find a list of recalled products?

Trying to find if your product was recalled? Click here to find out!

Where can I find manufacturer's product warranty information?

1. You may contact us via phone at 1-800-333-3330 to obtain a manufacturer's telephone number.

 

2. Please have the following available:
- Product name
- Manufacturer
- Model number or Staples item number (You can find the Staples® item number on your receipt or in the product description of the product on Staples.com)

How do I return items purchased In-Store or on Staples.com?

For return questions or information, click here to find out more!

   

Community Business Directory

How will I know the status of my submission?

Customers will receive an email from SmallBusinessDirectory@Staples.com making them aware that their business has been entered as well as the status update.

How long will it take for me to be contacted?

Submitted registrations or requests for edits are responded to within 2-3 business days.

Why do I need to be contacted?

Submitted entries are reviewed by the Staples Connect team and validated against our internal guidelines.

Does the directory have ratings like Yelp, etc.?

Not at the moment. We will explore opportunities to either allow submission of reviews or the integration of reviews from Google, Yelp, TripAdvisor and/or Social Networks in the future.

Is there the ability for my customers to comment on my business on Staplesconnect.com?

Customers are not currently able to publish reviews on staplesconnect.com, this is a feature that will be explored in the future

Can I add pictures to the directory?

Yes, up to five (5) pictures may be submitted as part of the registration process.

How frequently can I change the info on the directory? If I’m running a promotion (schedule both a mani and pedi and get 20% off) can I put that in the directory?

You can reply to the Community Business Directory entry submission confirmation email at any time, a promotion could be featured as an image.

Will placement in the Staples Connect directory help my business appear in the search results when customers google certain business categories?

Yes, listing your business in the Community Business Directory is expected to improve your business’s findability online.

How selective is Staples Connect regarding which businesses are in the directory? What if I don’t want to be associated with another business (i.e. CBD shop, gun shop, etc.)?

Submitted entries are reviewed by the Staples Connect team and validated against our internal guidelines. You can always reply to the Community Business Directory entry submission confirmation email and request the removal of our business listing.

Will the personal contact information I enter be published?

No, this information is solely used for correspondence.

Why is my business category not listed?

We have a standard list of categories to encompasses many industries and try to limit for easier customer navigation.

What if I have different hours for different areas of my business?

At this time, we cannot accommodate split hours. You may add this into the open text field.

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