Protection & Tech Help
Staples Protection & Tech Help has supported over 500,000
customers nationwide. See how we can help you, too.
We’re here to help you get the most out of your device
Included in both computing and connected device plans, Tech Help can assist with:
- Chat live with a tech expert 24 hours a day, 7 days a week
- Connect and configure new products
- Assist with security concerns
- Set up parental controls
- Optimize settings
- Troubleshooting Wi-Fi issues
- Set up smart home
- Optimize home network
- Resolve software issues
- Learn new product features and more
Protection provided for devices below
Computing
Laptops, Desktops. Chromebooks, Tablets, eReaders
- Drops, spills, cracked screen (optional)
- Normal wear and tear
- Mechanical and electrical failures
- Defects in material and workmanship
- Power surges
Connected Devices
Printers, Routers, Smart Home Devices, Speakers, Wearable Tech and more
- Drops, spills & cracked screens (For portable products such as Bluetooth speakers, portable projectors, wireless headphones, and gaming headsets)
- Normal wear and tear
- Mechanical and electrical failures
- Defects in material and workmanship
- Power surges
Furniture
Chairs, Desks, Tables, Bookcases, File Cabinets and more
- Defects in materials & workmanship
- Normal wear and tear
- Seam Separation
- Rips & tears
- Warped, cracked frames & legs
- Broken casters or moving parts
- Lifting, cracking or peeling of finishes or upholstery
- Stains
General Merchandise
Shredders, Calculators, Copiers, Telephones, Monitors, Keyboards, Mice, Headphones, Headsets, and more
- Drops, spills & cracked screens (For portable products such as calculators, headphones and personal audio players
- Normal wear and tear
- Mechanical and electrical failures
- Defects in material and workmanship
- Power surges
Console Gaming
Gaming Consoles and any Accessories in the box
- Drops, spills & cracked screens (For portable products such as Nintendo Switch)
- Normal wear and tear
- Mechanical and electrical failures
- Defects in material and workmanship
- Power surges
Bags
Backpacks, Bags, Briefcases and more
- Failures due to normal wear and tear
- Rips & tears
- Seam seperation
- Broken straps and zippers
Quick and easy 2-day repairs on Computing, Connected and Gaming Console plans
If we can’t repair it within 2 business days of receiving product (not including transit time), you’ll be eligible for a refund for the cost of your plan. 2-way shipping included.*
Satisfaction guaranteed
Staples customers rate Asurion tech help experts with an industry-leading Net Promoter Score of 92*
*on scale of -100 to +100
Source for all data: after call surveys conducted via phone after Staples customers called the Asurion tech experts from March 2019-May 2021
