Protection & Tech Help

We’ll be there for you 100% of the time and every step of the way with a protection plan and 24/7 tech help for your connected device- printer, PC, networking or smart device purchase.

Staples Protection & Tech Help has supported over 500,000

customers nationwide. See how we can help you, too.

We’re here to help you get the most out of your device

Included in both computing and connected device plans, Tech Help can assist with:

 

  • Chat live with a tech expert 24 hours a day, 7 days a week
  • Connect and configure new products
  • Assist with security concerns
  • Set up parental controls
  • Optimize settings
  • Troubleshooting Wi-Fi issues
  • Set up smart home
  • Optimize home network
  • Resolve software issues
  • Learn new product features and more

We’re here to help you get the most out of your device

Protection provided for devices below

Computing

Laptops, Desktops. Chromebooks, Tablets, eReaders

  • Drops, spills, cracked screen (optional)
  • Normal wear and tear
  • Mechanical and electrical failures
  • Defects in material and workmanship
  • Power surges

Connected Devices

Printers, Routers, Smart Home Devices, Speakers, Wearable Tech and more

  • Drops, spills & cracked screens (For portable products such as Bluetooth speakers, portable projectors, wireless headphones, and gaming headsets)
  • Normal wear and tear
  • Mechanical and electrical failures
  • Defects in material and workmanship
  • Power surges

Furniture

Chairs, Desks, Tables, Bookcases, File Cabinets and more

  • Defects in materials & workmanship 
  • Normal wear and tear
  • Seam Separation
  • Rips & tears
  • Warped, cracked frames & legs
  • Broken casters or moving parts
  • Lifting, cracking or peeling of finishes or upholstery
  • Stains

General Merchandise

Shredders, Calculators, Copiers, Telephones, Monitors, Keyboards, Mice, Headphones, Headsets, and more

  • Drops, spills & cracked screens (For portable products such as calculators, headphones and personal audio players
  • Normal wear and tear
  • Mechanical and electrical failures
  • Defects in material and workmanship
  • Power surges

Console Gaming

Gaming Consoles and any Accessories in the box

  • Drops, spills & cracked screens (For portable products such as Nintendo Switch)
  • Normal wear and tear
  • Mechanical and electrical failures
  • Defects in material and workmanship
  • Power surges

Bags

Backpacks, Bags, Briefcases and more

  • Failures due to normal wear and tear
  • Rips & tears
  • Seam seperation
  • Broken straps and zippers
Quick and easy 2-day repairs on Computing, Connected and Gaming Console plans


If we can’t repair it within 2 business days of receiving product (not including transit time), you’ll be eligible for a refund for the cost of your plan. 2-way shipping included.*

Satisfaction guaranteed

Staples customers rate Asurion tech help experts with an industry-leading Net Promoter Score of 92*

 

*on scale of -100 to +100
Source for all data: after call surveys conducted via phone after Staples customers called the Asurion tech experts from March 2019-May 2021

Satisfaction guaranteed
Learn more about Protection & Tech Help
Terms and Conditions